Legal

Service Level Agreement

Effective July 1, 2026 · Last updated July 1, 2026

This Service Level Agreement ("SLA") describes the service availability and support commitments TODOforAI makes to customers on paid subscription plans. It is part of, and subject to, our Terms of Service.

99.9%
Monthly uptime ↗
4h
Fastest response
50%
Max service credit
1

Definitions

Service.
The TODOforAI web application, API, and cloud infrastructure operated by TODOforAI. Excludes software on your own devices (edge, CLI, desktop apps, browser extension) and third-party services.
Downtime.
The Service is unavailable to all users, excluding the exclusions in Section 4.
Monthly Uptime Percentage.
Total minutes in a calendar month minus Downtime minutes, divided by total minutes in that month.
2

Availability Commitment

TODOforAI commits to a Monthly Uptime Percentage of 99.9% on all paid subscription plans. On the free Hobby plan the Service is provided on a best-effort basis. Live and historical uptime is published at status.todofor.ai.

3

Support Response Times

Support is provided via support@todofor.ai. Target first-response times by plan:

HobbyFree
Community
Best effort
Starter
Email
2 business days
Pro
Priority
1 business day
Ultra
Dedicated
4 business hours

Business hours: 9:00–18:00 CET, Mon–Fri, excluding Hungarian public holidays.

4

Exclusions

Downtime does not include unavailability caused by:

  • Scheduled maintenance announced at least 24 hours in advance;
  • Emergency maintenance to protect the security or integrity of the Service;
  • Outages or rate limits of third-party AI providers (e.g. Anthropic, OpenAI, Google) or other integrations;
  • Your own devices, networks, edge installations, or self-hosted components;
  • Your violation of the Terms of Service, or suspension of your account;
  • Force majeure events beyond our reasonable control.
5

Service Credits

If the Monthly Uptime Percentage falls below the commitment, paid-plan customers may request a service credit:

10%
99.0% – 99.9%
25%
95.0% – 99.0%
50%
below 95.0%

Credits are not applied automatically. To request one, open a ticket at support@todofor.ai within 30 days of the affected month's end, including the Downtime dates and times you experienced. Each request is reviewed individually and, once verified, issued as account credit only — not redeemable for cash. Service credits are your sole and exclusive remedy for any failure to meet this SLA and are capped at 50% of that month's subscription fee.

6

Changes to this SLA

TODOforAI may update this SLA. Material changes are announced via email or in-app notification and apply from the next billing cycle.