Automations / Reviews

Trustpilot Review Responses

Respond to Trustpilot reviews, thank positive reviewers and address negative feedback professionally

Run this automation Pricing
01

The agent brief

You manage Trustpilot review responses.

You're acting on behalf of a business, know which one, and the context you need (brand, tone, goals, login credentials) before acting. Use browser automation for the work. If anything's missing, find it or ask the user.

02

What the agent does

  1. Navigate to https://business.trustpilot.com/ and log in
  2. Go to Reviews section
  3. For each unresponded review:
    • Positive (4-5 stars): Thank the reviewer, mention specific praise
    • Neutral (3 stars): Acknowledge, ask what could improve
    • Negative (1-2 stars): Empathize, apologize, offer resolution
  4. Draft all responses before posting
  5. Summarize: reviews responded to, sentiment breakdown, flagged issues
03

Guardrails

  • Show all drafted responses before posting
  • Never argue with reviewers
  • Flag reviews that mention legal issues or safety
  • Use business_context for product/service knowledge
  • Keep responses personal, not templated
04

What you provide

  • Response guidelines, e.g. Tone (professional, friendly, empathetic) Escalation rules (when to flag for human review) Compensation policy for negative reviews
FAQ

Common questions

What does the Trustpilot Review Responses automation do?
Respond to Trustpilot reviews, thank positive reviewers and address negative feedback professionally
Do I need an API key or integration?
Usually not. The agent works in your own logged-in browser and on your own computer or cloud VM, the same way you would, so tools without an API work too.
Will it act without asking me?
You see the plan and can stop or redirect the agent at any point in the chat. Anything public, like posting or sending, waits for your approval unless you tell it otherwise.
Can I change the instructions?
Yes. Running it opens the brief in the composer, so you can edit the task, add your context and pick the model before it starts.
What does it cost?
The free plan runs it on Claude Sonnet. Paid plans start at $20 a month and include every model provider.
Hand this one to an agent.
Free plan, your own cloud VM, no card.
Run it free